WindstreamEnterpriseが新しい顧客保証を発表

Windstream Enterpriseは、OfficeSuiteおよびSD-WANサービスの100％稼働率保証を含む、新しい一連の顧客のコミットメントと保証を発表しました。同社は、親会社の長期にわたる破産の物語に続いて、イメージを作り直し続けています。Windstream Enterprise announced a new series of customer commitments and guarantees, including a 100% uptime guarantee for its OfficeSuite and SD-WAN services, as the firm continues to recast its image following its parent company’s lengthy bankruptcy saga. Also, the commitments include a promise of no-cost upgrades to the latest technology as it becomes available, an offer of up to five months free services and the freedom to walk away from a service agreement after the first year if customers are not completely satisfied. Windstream Enterprise CMO MIke Flannery told FierceTelecom that the company developed the WE will Commitment offers after collecting and curating thousands of interviews and survey comments from customers, partners, industry analysts and its own employees. “Our goal is to become frictionless," Flannery said. “There is a sea of sameness out there in the marketplace so to make a difference we want to go and work with customers on their own terms. This is about stability, flexibility, reliability and accountability.” Windstream emerged from Chapter 11 bankruptcy last year, and Flannery said the company made a major pledge “to innovate at a more relentless pace.” This week’s announcement comes after Windstream Enterprise has made several enhancements to its WE Connect customer portal, and recently achieved MEF 3.0 services certification for its SD-WAN offering